Frequently Asked Questions (FAQ)
Shopping Information
How long does it take for you to ship my order?
As Shiny Natural, we ship all in-stock orders within 1-2 business days.
Orders placed on the weekend are processed on the first following business day.
How long does the shipping process take?
Cargo delivery time varies between 1-3 business days depending on your city.
For shipments to rural areas, this period may extend up to a maximum of 5 business days.
Is there a shipping fee?
Shipping is free in certain campaigns and if the purchase amount is above a certain threshold.
Otherwise, the fixed shipping fee will be automatically displayed on the payment page.
How can I track my cargo?
When your order is shipped, a cargo tracking number will be sent to your e-mail address.
With this number you can easily find out where your cargo is.
Payment Information
What payment methods do you accept?
At Shiny Natural, you can use secure payment options such as credit card, debit card, money transfer and PayTR.
Is my payment safe?
Yes. All payment transactions are encrypted with a 256-bit SSL certificate.
Your card information is never stored in the system and is not shared with third parties.
How is the invoice sent?
An e-invoice is issued for all orders and automatically sent to your e-mail address.
Order Returns and Exchanges
What is the return period?
You can return the product you received within 14 days, provided it is unused and in its original packaging.
How can I make my return?
You can create a refund request by sending us a message via WhatsApp support at 0850 309 90 42.
Our team will get back to you as soon as possible.
Which products are not accepted for return?
Returns of products in the health, food and personal care categories that have been opened or used are not legally accepted.
When will my refund be transferred to my account?
Once the product reaches our warehouse, it is checked and the refund process is completed within 3-7 business days.
Depending on bank processes, your refund will be reflected in your account within 10 business days at the latest.
